What do I get when I subscribe to Inter Mountain Cable “Blazing Fast” High Speed Internet Service?
- Multiple email addresses so you can set up a unique account for each member of the family.
- Web Mail so that you can access your mail from any computer with an Internet connection and a browser.
- Chat and Instant Messenger.
- Personal Home Pages to share school projects, community events or vacation photos.
- Plus more features are being added all the time to make your IMC experience the best it can be!
- FREE access to ESPN 360, Soapnetic, Disney Connection and ABC News Now web-feeds.
How do I use my Inter Mountain Cable Internet with Outlook?
- Double-click to open up Microsoft Outlook or Outlook Express email program on your computer.
- Click "Tools" on the top menu in Outlook in your browser.
- Go to Accounts, and select the "Mail" tab.
- Click "Add," and the side arrow expands so that you can click "Mail." Click the next button.
- Type in your name. Click the next button.
- Type in your full email address in the box, including the information after the @ sign. Click the next button.
- While still in Outlook, type in the blank below the "Incoming mail server" pop.mikrotec.com. Tab down to the field below. The tab is in left corner of your keyboard.
- Type: pop.mikrotec.com for the SMTP outgoing mail server settings for Outlook. Click "Next."
- While still in Outlook, type in the account name (username) and tab down to the password. Check the box next to "Save Password" and do not check any other boxes on the page. Click "Next," and then click "Finish."
- Click "Send and Receive" at the top of the Outlook menu to make sure all the settings are correct and there are no typos. If it does not send or receive and you get an error message, repeat the above steps and check for any errors in your settings. Everything must be exact for this to send/receive email. This will only work on the desktop or laptop computer you set it up on. If you get an error again, write down the error number and contact our 24/7 Helpdesk.
How do I protect my children online?
Our children rely on the Internet more than ever for communication, school work, and socialization in general. While the Internet can be a powerful and effective tool for our children, it is important to remember that with any technology comes risk. These risks can range from low to high, varying between online bullying to child exploitation and predation. Inter Mountain Cable is committed to providing a safe and secure Internet experience and has devised a number of tips and tools to help protect children while online.
- Parental Controls: IMC offers Propel Accelerator that comes with powerful parental controls to help filter out inappropriate content and also monitor Internet activity to help prevent identity theft. These controls provide filtering of websites with offensive content and can even be configured to only allow websites that you specify.
- Communication: Talk to your children about their online experience so that they are more likely to share uncomfortable situations.
- Private Information: Children may not understand the significance of sharing their personal information on the Internet. Help your children understand that some information (e.g., their address, phone number, school, etc) is private and should not be shared on the Internet.
- Contract: Avoid confusion and establish clear rules surrounding Internet communication. A family contract is a useful tool to establish rules regarding information that cannot be shared online.
- Explain the dangers of meeting someone in person, and other important information.
- Location: Keep the home computers located in a central area of the house and never in a private location (e.g., the child's room). The public presence of the computer and your close proximity will serve as a continual obstacle to strangers attempting to lure your child.
- Chat Rooms: Advise your child to always remain in public areas of chat rooms. Often times, chat rooms have "private" areas where chat monitors have limited ability to log conversations.
How to protect your PC from worms, viruses and other intruders
To protect your PC, we strongly recommend the use of a firewall.
Using a firewall:
- Protects your personal information by placing a barrier between worms, hackers and your computer.
- Records potentially hostile Internet traffic and alerts you. This is valuable information to use when reporting security problems.
- Monitors Internet and network activity and controls application access to the Internet.
IMC offers all of it's customers F-Secure Internet Security (for a small fee) providing both a Firewall and Antivirus protection.
How can I avoid pop-up advertisements?
There are several causes for those annoying pop-up browser windows, and many solutions. The most common cause of pop-ups are pieces of software installed on your computer, and very often these applications installed themselves without your knowledge. These programs are referred to as "spyware".
Some web pages embed pop-ups in their sites on purpose. Even if you have cleared your system of all spyware programs, these type of pop-ups can be slightly harder to avoid. The most common way to block these pop-ups is to install a "pop-up blocking" program. Inter Mountain Cable offers Propel to combat these pop-ups. Propel can block pop-ups and guards your computer against spyware. Contact our 24/7 Helpdesk for more information.
How to pay your bill online:
Registration is not required.
Your username is your account number and your password is located at the bottom right-hand corner of your monthly billing statement. (See image bellow) Click that pay bill online button at the bottom of the any page of the Inter Mountain Cable website or by clicking here:
Login in and follow the on-screen instructions. Must have a valid credit card (Master Card, Visa, Discovery Card or Debit Card) to make a payment.

- An always-on connection – no busy signals or dial-up frustrations to deal with
- Blazing speed – up to 109 times faster than dial-up
- IMC cable modems require no phone connection, so therefore no missed calls
- Multiple e-mail accounts (10 total)
- Fast video and music downloads
- First check that your coaxial cable, power, and Ethernet/USB connections are plugged in securely on the back of the modem.
- Check to see if your modem is connected to the WOW! Network. You can verify this by looking at the Cable or Online light on your modem.
If this light on and not blinking:
- If you have a router, unplug the router from electricity for 30 seconds and plug it back in. Reboot your computer, and check for a connection.
- If you still do not have a connection, if you are running a software firewall (F-Secure, Mcafee Internet Security, Norton Internet Security, Zone Alarm, etc), try temporarily disabling this service and check for a connection.
If the Cable or Online light is not solid green:
- If your modem has US and DS lights and both are blinking in unison, push the Standby button (this will be a small, grey button on the front of the modem). If the Online/Cable light comes on and does not blink, reboot your computer, and check for a connection.
- If your modem does not have US and DS lights, try power cycling your modem by unplugging the power cord from the modem. Wait 30 seconds, then plug it back in. Wait 1-2 minutes. If the Cable/Online light comes on and does not blink, reboot your computer, and check for a connection.
- Try resetting your cable modem. On the back of the modem where the cables are located, there is a small hole labeled "Reset". Insert an unfolded paperclip (or toothpick or something similar in size) for 2-3 seconds. Wait 1-2 minutes. If the Cable or Online light comes on and does not blink, reboot your computer, and check for a connection.
- If the Cable/Online light is still not solid after these steps, please contact Customer Support at 1-888-921-2525. Representatives are available 24 hours a day, 7 days a week


